Complaints
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[UPDATED MARCH 2022]
I do not look on complaints as unwanted. In fact, they may help me to see where my services or procedures might be improved.
How to complain
Contacting me:
- The office telephone is number is 01547 550331, this is operated on an answerphone service with messages being taken off the following morning Monday to Friday. Patients can leave a message and a member of staff will phone them back as soon as possible. They will record the details and endeavour to resolve any issues or concerns that you may have.
- Emails can be sent to the office manager, Helen Tyler on helen@doctormyhill.co.uk ( Helen )
- Alternatively you can put your complaint in writing to me at:
- Sarah Myhill Ltd,
Upper Weston,
Llangunllo,
Knighton,
Powys LD7 1SL
I will:
- Acknowledge receipt of your complaint within three working days - either in person or one of my secretaries will acknowledge it
- Investigate your complaint fully
- Explain why the problem occurred
- Correct any mistakes as quickly as possible
- Send a full written reply within 10 working days
I will try to ensure that your complaint is efficiently and effectively dealt with by myself and my office staff.
Dr S. B Myhill
